- Quality You Can Trust, Performance You Deserve.
We value your trust and transparency. Please review our policies for smooth business operations and a better partnership.
Clear and simple terms to ensure a smooth and trusted business relationship.
Prices, MOQ, product specifications and quotation validity will be stated in the official quotation. Orders are confirmed through written acceptance by Shafaq Surgical.
Payment method, currency, advance and balance amounts, and due dates will be specified in the quotation or Proforma Invoice. Production or dispatch will follow the agreed terms.
Buyers must confirm product codes, specifications, samples and private-label artwork before production.
Shipping costs, delivery responsibilities and transfer of risk will follow the agreed Incoterm and named place/port.
Changes or cancellations require written approval and may affect costs, production and delivery schedules. Customised orders are subject to specific conditions.
Standard and special packaging options and any branding charges will be stated in the quotation where applicable.
Warranty duration and coverage will be confirmed in the order agreement. Claims for defective, damaged or missing goods must be reported promptly with supporting evidence. Returns require prior written authorization.
Transactions are governed by the laws of Pakistan, subject to applicable legal requirements.
Your information is safe with us. We value your privacy and handle your data responsibly.
We may collect your name, company, business email, phone number, country and product enquiry or order details through our website and communications.
We use your information to respond to enquiries. prepare quotations, process orders and coordinate export shipments.
Relevant information may be shared with shipping partners, service providers or authorities when necessary or required by low.
We take reasonable measures to protect your information from unauthorised access, loss or disclosure.
You may request to stop receiving promotional communications at any time.
To request correction of your information or raise a privacy concern, contact us at info@shafaqsurgical.com.
We ensure timely and secure delivery of your orders through trusted shipping partners.
Orders may be shipped by air freight, sea freight or courier, depending on the order and destination.
Estimated production and dispatch timelines will be confirmed in the quotation or order confirmation. Customised orders may require additional time.
Freight, insurance and other charges will be specified in the accepted quotation.
Commercial invoices, packing lists and other export documents will be prepared according to the agreed order and requirements.
Shipping responsibilities and transter of risk will follow the agreed Incoterm and named place/port.
Import clearance, duties, taxes and permits are the buyer's responsibility unless otherwise agreed in writing.
Customs inspections, carrier disruptions or other unforeseen events may affect estimated delivery times.
We are committed to resolving genuine product and shipment concerns fairly and professionally.
Warranty period and coverage will be confirmed in the quotation or order agreement.
Claims will be reviewed against the confirmed specifications. order documents and available evidence.
OEM, private-label and customized products are subject to their agreed conditions. Claims may not be applicable for their specific terms.
Notify us promptly of visible damage, shortages or incorrect items. Provide photos and relevant documents where available.
Depending on the verified issue and agreed terms, claims may result in repair, replacement, credit or refund.
Obtain written authorization from Shafaq Surgical before returning any goods.
Our team is here to help with your business enquiries, product details or policy-related questions.
Our team is here to help with your business enquiries, product details or policy-related questions.
